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Update Regarding COVID-19
Please note that due to COVID-19, many shipping companies are prioritizing the shipments and receiving emergency and necessary medical equipment. This could mean that your package may be withheld from the shipping company for an extended period of time, leading to longer wait times and delays. We hope you understand, as this is something completely out of our control.
1. How many days does it take to process my order?
After your payment is verified, it takes up to 24 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 9 am PST will not be shipped out until the next business day. If you order after 9 am PST on a Friday, your order will likely be shipped out on the following Monday.
2. What if I would like to apply for a refund?
Our refund policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund.
To complete your refund, we require a receipt or proof of purchase and the original product purchased. Please don’t send the product back to the manufacturer. Please contact us if you wish to return your product to us. We will send you the instructions for returning the product and arrange the refund for you accordingly.
Depending on your location, the time it may take for your exchanged product to reach you may vary.
You’ll be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
3. Where do you ship?
We ship worldwide! Mainly for the United States, Hong Kong, and other major international countries.
4. What is the shipping time like?
Orders processed in the US will take 5-15 business days to arrive. For international orders, it can take between 7-20 business days for your product to arrive, depending on where you live.
Please also note that if your purchased item is on pre-order, it may take longer to arrive at your doorsteps due to manufacturing delays. Most pre-ordered products will take about 45 business days to ship.
5. What is the shipping & handling process like?
Our handling time usually takes about 2-3 business days and then the orders are handed over to our shipping partners. Our shipping times are dependent on where you live in the world.
6. What is the shipping cost?
We provide free worldwide shipping for all orders! Shipping costs will be waived at checkout. We also run discounts and promotions all year, so stay tuned for exclusive deals.
