• What are the payment options?

We accept a variety of online payments, including Visa, Paypal, Mastercard, Google Pay, Apple Pay. For details, please see the Payment Methods.

 

• When will I receive my order?

Usually 2-3 weeks, depending on your locations. Please refer to Shipping Guide for more information.

 

• What do I do if I never received my order?

If that is the case, there might be some logistical issues involved and you should check your order status, please go to ‘Track your order’ to check if your order is fulfilled. If there are still some issues regarding your order, please go to Contact Us and send us your enquiry.

 

• What do I do if I received a defective order?

Usually the manufacturers are carefully chosen, but if you did receive a defective order, we’d be happy to arrange a refund for you. For the refund process, please refer to the Return Policy for more details.

 

• How do I make changes to an order I’ve already placed?

If you wish to make a change to your order, please Contact Us and reach out to customer service as soon as possible. We’d try our best to help and suit your needs.

 

• Where are you located?

Hong Kong and the United States.

 

• How is the product made? Where do the materials come from? 

Our products are mainly manufactured in China/ Hong Kong, with a few exceptions in other countries.

 

• How do I make sure I order the right size?

For every product, there is a measurement/size reference. Please check the product description for that specific product.

 

• How do I contact your company if my question isn’t answered here?

Feel free to send us an email, fill in a digital form in Contact Us, or simply use ChatBot even. We will respond within 24 hours.